Shipping & Returns


We pride ourselves on our service and aim to ship all orders promptly. Indications are given on each product page of the likely timescale before goods will be shipped. A message will be sent to the email address you provide confirming when your product(s) have been shipped. After this, you should normally receive your parcel within 5-7 working days (UK addresses) or 7-14 working days (all other addresses).

You are responsible for providing the correct shipping address and a valid working email address at which we may contact you.

Your parcel will be sent and tracked from the United Kingdom, and may require a signature upon receipt.

Whilst we make every effort to have all your products delivered within the indicated timescales, some circumstances are beyond our control. We will contact you to let you know if we are aware of problems getting a product to you within the indicated time.

If you need to receive your products by a particular date you may specify this within the Comments section of your order. Where possible we will ship your goods in reasonable time to achieve this, however we cannot absolutely guarantee they will arrive on time. We will contact you before we ship if we believe timely arrival is unlikely.

All shipping is free of charge, however please note that your order may be liable for taxes or duties upon entering your country. These charges must be paid by the recipient of the parcel. Customs policies and import duties vary widely from country to country so to find out more information we advise you to contact your local customs office.


We hope you will be delighted with your purchase, but if for any reason you are not completely satisfied you can return any physical item purchased from this website to us in its original condition within 14 days of receipt, and we will gladly refund the full cost of the goods or process an exchange.

To do this, please first contact us by email at, before returning the product. We endeavour to process your returns or exchanges as quickly as possible, but please allow up to 14 days from receipt of the returned goods.

You will need to pay the shipping costs to return it to us, however shoppers in most countries can then claim the return costs back from PayPal. See the PayPal website for full Terms of their offer in your country:

All returns should be sent to:
The Laurels
Chapel Lane
OX29 5SZ
United Kingdom

Please note: Returned items are still your responsibility until they reach us. Therefore for your own protection we recommend that you send the parcel using a shipping service that insures you for the value of the goods. As a minimum we recommend that you obtain proof of shipping.

Terms & Conditions

You will need to agree to our full Terms & Conditions when making a purchase.

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